General Terms and Conditions
General Terms and Conditions for the online booking of tickets and other services.The following General Terms and Conditions apply between the responsible seller as the service provider and the person who makes a booking, either on their own behalf or on behalf of other persons, via the service provider’s website. These Terms and Conditions apply to tickets, activities, as well as the purchase of other products and services or combinations thereof.
Responsible seller:
Unternbergbahn GmbH
– meine Bergwelt –
Address:
Raffner Alm 2
83324 Ruhpolding
Germany
VAT Number: DE 298986094
Email: info@meinebergwelt.de
Phone: (+49) 08663 / 9878
Photo credits: Own photo material, Sebastian Riepp, Henriette Schilling, Ruhpolding Tourismus KU, Chiemgau GmbH ©
1. Customer Responsibilities
Before completing an order, the customer must read and familiarize themselves with the essential information relating to the respective product. The customer is responsible for ensuring that the purchase meets their wishes and requirements. Furthermore, the customer is responsible for ensuring that the information contained in the order confirmation, which is sent exclusively by email, corresponds to the order actually placed.
You may also register and log in using your social media account (Facebook or Google). If you register using Facebook or Google, you can use the corresponding login credentials to access your account.
You can change your personal information at any time by logging into the “My Account” section.
When purchasing a ticket online, you may purchase it with or without a data carrier, such as a Keycard.
The Keycard is assigned to an individual and has a unique serial number (e.g. 01-1614 7200 2500 3445 8000-01). This number must be entered in the online payment section of the webshop in order to load the desired ticket onto the existing Keycard.
If you purchase a ticket using an existing Keycard, the applicable Keycard fee will be charged upon the first passage through the lift’s turnstile. If you purchase a new Keycard online, it can be collected at the destination.
If the destination is equipped with QR code or barcode readers at the turnstiles, the ticket can be downloaded to your smartphone for offline use and used directly to access the lift through the turnstile.
If the destination provides a ticket vending machine or ticket collection box, the QR code or barcode can be used to collect your ticket on site. If none of these options are available, please collect your ticket at the ticket office.Season and annual passes are personal and include a photograph of the holder. In the event of misuse, the operator is entitled to block the pass for the remainder of the current season without any entitlement to reimbursement or compensation.
3. Processing of Your Order
The webshop uses the payment solution provided by VR Payment. Depending on availability, payments can be made by credit card or online banking.
Third parties will not be granted access to the customer’s personal data or credit card details. VR Payment uses Secure Socket Layer (SSL) encryption to transmit personal information. This creates a secure, encrypted connection between the customer’s computer and VR Payment. The data is thereby transmitted securely and protected against unauthorized access.
In accordance with the applicable statutory provisions, there is no right of withdrawal when booking leisure services provided on a specific date or within a specific period.
Refunds of ticket prices are generally excluded. In the event of illness or injury, a refund or rebooking may be considered upon presentation of an appropriate medical certificate and in accordance with the applicable goodwill arrangements.
For further information, please contact the responsible seller.