Terms and conditions

General terms and conditions when booking ticket and other on the Internet.

These general conditions apply between the seller, as a provider and the person himself or through others making a booking on the provider's website. Or through the seller`s associated online partners. The terms and conditions applies for lift tickets, activities, and purchase of other products and services. Or a combination thereof.

Responsible seller:

meine Bergwelt GmbH
meine Bergwelt - Unternberg Ruhpolding
Address: Raffner Alm 2
83324 Ruhpolding
Germany
VAT Number: DE354678624
Email: info@meinebergwelt.de
Phone: (+49) 08663 / 9878

Photo credits: Own photo material, Ruhpolding Tourismus KU ©

1. Subscriber responsibility

Before making a final order the subscriber shall read and familiarize themselves with important information about the product .The subscriber is responsible for ensuring that the purchase is in accordance with their own wishes. The subscriber is also responsible for ensuring that information on the confirmation (only sent as e-mail) is in accordance with the order.

You can also register and login as user via social login (Facebook and Google). When you register using Facebook or Google you will be able to use your account with your credentials.
You can always change your personal information by login on to "My page"

2. Lift ticket
When buying a ticket online you can buy this with or without a data medium, eg. Keycard. If you buy a ticket with an existing keycard, it is charged at the first pass in the lift's turnstile If you have purchased a new keycard online this can be picked up at the destination.

If the resort has QR/Barcode readers at the turnstiles the ticket  can be downloaded to your smartphone (for offline use) and use to access the turnstile directly.

If the resort has a vending machine or a pickup box the QR/Barcode can be used to pickup your tickets at the destination. If the destination do not have this, please go to the ticket office. 

3. Implementation of your order
After correctly having executed the online payment you will receive a receipt by e-mail. The receipt will contain all the details of your purchase and can also be shown on site.

The order is not completed and not valid in the following cases:
- Subscriber has not received mail with return receipt with a confirmation /reference number.
- If the online payment is canceled for various reasons and payment fails.
- The payment is not accurate or complete so that the amount is not deducted from the account.
- Thus the provisional reservation will be cancelled after a short time and the trade is invalid.

If you have a question if your order is correctly processed, please contact us

4. Payment
We use a payment solution from hobex AG payment systems. Third party will not have access to your personal information or credit card number. hobex AG payment systems uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your computer and hobex AG payment systems. In this way information is transmitted safely without unauthorized access .

5. Right of withdrawal
When purchasing ticket on the internet there is no right to cancel or refund, With reference to the Act §22 letter m) . This also applies to packages and promotions that contains fixed dates. Or with a lift ticket on a specific date attached to an event. In case of illness or injury-contact us!

6. Change in taxes
If taxes and fees or changed, thus leading to an increase in costs for providers after the order is completed and paid. The may then price be increased correspondingly to the order. The price change shall be notified immediately.